FAQ

FAQ Dispensers

Q: How to refill, change batteries, clean and change spray setting?

A: Please see our video:

 

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Q: The dispenser does not work after turning it on.

A: 

* Make sure the batteries are installed in the proper order. The + &- on the batteries need to correspondent to the +&- on the dispenser.  

* If the battery lid is damaged, the dispenser will not work. 

* Make sure the sensors located underneath the dispensers are clean. If dirty it may cause mallfunction.  

* Try to change the included batteries to different ones.

If none of the above mentioned solutions fix the problem, please send an email to our customer support at; info@bufferz.nl 

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Q: There is no fluid coming out of the dispenser.

A:

* Make sure the dispenser is filled with the proper fluid. The dispenser is not compatible with any gel or soap, only fluids which are water thin. 

* If the proper fluid is used and you hear a sound when placing your hand underneath the dispenser, contact our customer support team. 

* Make sure to activate the dispensers a couple of times when using the dispenser for the first time. As the fluid needs to run through the system. 

If none of the above mentioned solutions fix the problem, please send an email to our customer support at; info@bufferz.nl 

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Q: The dispenser leaks after I filled it.

A:

* Make sure to use a special tap to refill the dispenser, if not used, the fluid can leak into the dispenser. 

* Do not remove the reservoir filled or empty. If removed it increases the chance of leaking.  

If none of the above mentioned solutions fix the problem, please send an email to our customer support at; info@bufferz.nl 

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Q: The leaking tray of my dispenser falls off after placing it. 

A:

* Make sure you degrease the surface before placing the leaking tray. 

* Make sure to apply pressure to the tray when placing to get the descired strength. 

* Do not apply pressure to the tray when placed. This causes the tray to come loose. 

If none of the above mentioned solutions fix the problem, please send an email to our customer support at; info@bufferz.nl 

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Q: What is the proper fluid to use in the dispenser?

A: Make sure to use a water thin fluid. We advise to order our 80% podior. It includes a convenient tap to refill. 

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Q: Can I use the dispenser outside? 

A: The dispenser can be used outside yet if used outside we take no responsibility for damages caused by weather (rain, wind etc.). 

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Q: What type of batteries do I need for the dispenser? 

A: We advise you to use 1.5V alkaline batteries. We include 1 set of batteries when you order our dispenser. 

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